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The State of IT Resilience in 2018 – IDC Whitepaper

Without IT resilience, digital transformation (and competitors) will pass you by.

New IDC research, released today, finds that 90% of businesses do not consider themselves resilient; however, the majority of these businesses view IT resilience to be foundational to successfully achieve digital transformation.

Zerto has partnered with industry-leading research analyst firm, IDC, to get the pulse of the state of IT resilience and its correlation to business and digital transformation.


IDC Opinion – Summary

Many organizations view disaster recovery (DR) preparedness as an insurance policy and, therefore, an expense that is likely to have little payback. This approach to disaster recovery is inadequate for today’s digital businesses. If DR tools and initiatives are viewed as a cost centre objective and not as a business driver, an organization’s cloud and digital transformation initiatives will be exposed to a higher rate of failure.

In addition, digital businesses rely on data to operate and differentiate from the competition. Data must be efficiently collected, retained, and analyzed to reach the business’ peak potential. Therefore, digital businesses must be prepared to manage and mitigate any event where there is potential for data to be corrupted or lost.

Examples include but are not limited to malware attacks, ransomware attacks, and failures due to application or datacentre migrations and modernization. For these reasons, we believe it is necessary for information technology (IT) and business decision makers to advance their understanding of disaster recovery beyond natural disasters, extending to unplanned and planned disruptions as well.

The three key tenets of what we term IT resilience are the ability to protect data during planned disruptive events, effectively react to unplanned events, and accelerate data-oriented business initiatives. From a technology standpoint, IT resilience includes traditional disaster recovery and backup tools and also incorporates advanced analytics and security capabilities necessary for the success of any digital business in the 21st century.

To better understand IT resilience, IDC conducted a worldwide survey of business and IT decision makers, sponsored by Zerto, that was designed to develop a more concrete understanding of the variables that determine IT resilience. The survey explored current disaster recovery preparedness, future needs, and perceptions of business disruption, digital transformation, and IT resilience. Detailed results can be found in the full report – available to download below.

The following is a list of some of the key findings, including IDC’s opinion on the overall results of the survey:

More than half of the respondents are currently undertaking IT transformation or digital transformation projects and view IT resilience as foundational to the success of their effort. However, few respondents believe their IT resilience strategy is optimized.

Most organizations surveyed have experienced tech-related business disruptions, which resulted in material impact in terms of either cost (to recover or for additional man-hours), direct loss of revenue, permanent loss of data, or damage to company reputation. Even more concerning is that many organizations are seeing new forms of disruptions, such as ransomware, cause considerable downtime.

Many organizations use employee productivity, profit, and customer satisfaction as key performance measures to gauge the success of the business. These types of KPIs will be negatively impacted by tech-related business disruptions, as described in the previous bullet. This suggests an important correlation between the success of business KPIs and IT resilience–oriented initiatives.

In summary, given the close relationship between the success of business KPIs and the prevention of tech-related business disruptions, we believe it is in the best interest of today’s IT and business decision makers to define what IT resilience means for their organization and develop a plan for implementation. Certainly there is no one-size-fits-all IT resilience solution — every organization will have unique needs based on its data and industry requirements, among others. But based on the survey results, we believe that organizations with highly mature IT resilience strategies will be in a better position to support the success of IT and digital transformation initiatives.Download the full report to learn the key tenets of IT resilience, the challenges, the opportunities and the 5 stages of maturity. Benchmark your IT organization and map your steps forward to achieve resilience and accelerate IT and digital transformation.


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